Delivered outcome · production evidence
Proactive SLA automation reduced breach rates below 5.5%
SLA commitments lived in a passive Google Sheet with no early warning, no deduped alerts, no leadership digest, and no breach paper trail.
What Zenveus built
The work behind the result.
n8n watchdog that runs every two hours with SLA elapsed calculations, warning/escalation/breach tiers, deduped alerts, AI risk summaries, daily digest, and execution logs.
Continuous SLA calculation
Built an n8n watchdog that ran every two hours, recalculated elapsed SLA time, and classified warning, escalation, and breach states.
Actionable alerting
Deduplicated notifications and added AI risk summaries and leadership digests so teams received meaningful changes rather than alert noise.
Operational evidence
Recorded executions, notifications, and breach status changes to create the paper trail missing from the passive Google Sheet workflow.
Engineering takeaway
Monitoring systems work when alerts are contextual, deduplicated, and trusted instead of noisy.
Explore a similar path
The services behind this outcome.
Start with the part of the system that matches your constraint. We will scope the smallest engagement that creates usable production evidence.
AI & Automation
Replace fragile manual work with observable, governed automations and human handoffs.
Explore service Service / 02Agentic AI & Workflows
Design grounded agents, retrieval systems, guardrails, and production AI workflows.
Explore service Service / 03Forward Deployed AI Engineer
Embed senior engineering into the product, codebase, and operating workflow until the outcome ships.
Explore serviceBring us the constraint
Build the evidence your product needs next.
We can audit, harden, take over, or build the system — with a defined outcome and a production handoff.